Shipping & Delivery Policy

Last Updated: 19th August 2026

At QuickString.in ("QuickString", "we", "our", or "us"), we aim to provide a convenient, reliable, and transparent pickup and delivery experience.

This Shipping & Delivery Policy explains how delivery charges, estimated timelines, pickup, and delivery work for both racket stringing services and products purchased through QuickString.in.

This Policy should be read together with our Terms of Service and Return, Refund & Cancellation Policy.

1. Service Areas

QuickString currently operates within Bangalore.

1.1 Racket Stringing Services

Our racket pickup and delivery service for stringing is currently available only within selected serviceable PIN codes in Bangalore.

Customers can check whether their location is eligible for the racket stringing service through the Website or during the ordering process.

Availability may vary based on:

• PIN code or address serviceability;
• Operational capacity;
• Available pickup and delivery slots; and
• Other logistical considerations.

1.2 Product Deliveries

Eligible sports products, accessories, strings, grips, and other items purchased through QuickString.in can currently be delivered across Bangalore, subject to PIN code serviceability and product availability.

We reserve the right to modify our service areas from time to time.

2. Racket Stringing Pickup and Delivery Options

For racket stringing orders, delivery charges are automatically calculated based on the delivery option or delivery timeline selected during checkout.

The currently available options are:

Delivery Option	Estimated Timeline	Delivery Charge
Same-Day Delivery	Delivery on the same day, subject to pickup time and slot availability	₹200
Next-Day Delivery	Delivery on the following day	₹150
Standard Delivery	Estimated delivery within 2–5 days	₹100

Same-day and next-day services are subject to operational capacity, pickup timing, selected slots, and serviceability.

Same-day delivery may not be available for all pickup slots or orders. The availability of an expedited delivery option will be displayed or determined during the ordering process.

3. Product Delivery Charges

For products purchased through QuickString.in, a standard delivery charge of approximately ₹100 may apply.

The final applicable delivery charge will be displayed at checkout before you complete payment.

Delivery charges may vary depending on factors such as:

• Delivery location;
• Order size or weight;
• Product type;
• Operational or logistics requirements; and
• Promotional offers or other applicable conditions.

Any applicable delivery charges will be communicated to you before payment is completed.

4. Pickup and Delivery Slots

For racket stringing services, customers may be required to select:

• A pickup date and time slot; and
• A delivery date and time slot.

The selected slots help us plan our pickup and delivery operations.

While we will make reasonable efforts to complete pickup and delivery within the selected time slot, exact arrival times cannot be guaranteed.

Delays may occur due to:

• Traffic;
• Weather conditions;
• High order volumes;
• Operational or staffing constraints;
• Vehicle or logistics issues;
• Delays in completing the stringing service;
• Customer unavailability; or
• Other circumstances beyond our reasonable control.

If a delay or rescheduling becomes necessary, we will make reasonable efforts to inform you.

5. Order Processing and Service Timelines

5.1 Racket Stringing Orders

The processing time for a racket stringing order depends on:

• The selected pickup and delivery slots;
• The selected delivery option;
• The type of stringing service requested;
• Availability of the selected string or materials;
• The condition of the racket; and
• Operational capacity.

The estimated delivery timeline begins based on the applicable order and service schedule and should not be interpreted as a guaranteed delivery time.

5.2 Product Orders

Product orders will generally be processed and dispatched within a reasonable timeframe after successful payment confirmation.

The actual processing and delivery timeline may vary depending on product availability, order volume, delivery location, and logistics conditions.

6. Tracking and Order Updates

Where tracking is available, customers may receive order or delivery updates through:

• Email;
• SMS;
• WhatsApp;
• The QuickString.in Website; or
• Other communication methods used by QuickString or its delivery partners.

Not all local deliveries may include a traditional courier tracking number.

For racket stringing services, we may instead provide pickup, service, and delivery updates directly through our Website or other communication channels.

7. Customer Availability and Delivery Attempts

Customers are responsible for ensuring that they, or an authorised person, are available during the selected pickup or delivery slot.

If we are unable to complete a pickup or delivery because:

• No one is available;
• The address is incorrect or incomplete;
• The customer cannot be contacted;
• Access to the location is unavailable; or
• Another issue attributable to the customer prevents completion,

the pickup or delivery may be treated as unsuccessful.

We may attempt to reschedule the service or delivery based on availability.

Where an additional pickup or delivery attempt is required, an additional charge may apply. Any such charge will be communicated to the customer before being applied.

8. Incorrect or Incomplete Address

Please ensure that your pickup and delivery addresses, PIN code, contact number, and other relevant details are accurate when placing an order.

QuickString will not be responsible for delays or failed pickup or delivery resulting from incorrect, incomplete, or inaccurate information provided by the customer.

If you need to update your address after placing an order, please contact us as soon as possible at support@quickstring.in.

Address changes may not be possible once a pickup, delivery, or product dispatch is already in progress.

9. Delays and Estimated Delivery Times

All pickup and delivery timelines displayed on QuickString.in are estimates unless explicitly stated otherwise.

We will make reasonable efforts to meet the selected or estimated delivery timeline. However, delays may occur due to circumstances including:

• Traffic congestion;
• Weather conditions;
• High demand or peak order periods;
• Operational or technical issues;
• Delays caused by third-party delivery or logistics providers;
• Product or material availability;
• Unforeseen events; or
• Circumstances beyond our reasonable control.

A delay does not automatically entitle a customer to a refund. However, where a significant delay occurs, we will assess the circumstances and any applicable remedies in accordance with our Terms of Service, Return, Refund & Cancellation Policy, and applicable law.

10. Delivery of Products

Customers should inspect products upon delivery and notify QuickString promptly if:

• The product received is incorrect;
• The product is visibly damaged; or
• There is another issue with the order.

For visible damage, incorrect products, or defects, we recommend contacting us within 48 hours of delivery, where reasonably possible.

Please refer to our Return, Refund & Cancellation Policy for further details regarding returns, replacements, and refunds.

11. Delivery Confirmation and Missing Orders

If an order is marked as delivered but you have not received it, we recommend that you first:

1. Check with family members, neighbours, building security, reception, or other authorised persons who may have received the order;
2. Check any delivery updates or messages provided by QuickString or the delivery partner; and
3. Contact us at support@quickstring.in as soon as possible.

We will investigate the matter and work towards an appropriate resolution based on the circumstances.

12. Changes to Shipping and Delivery Charges

QuickString may revise delivery charges, service options, timelines, or service areas from time to time.

However, the applicable charges for your order will generally be displayed during checkout before payment is completed.

Promotional offers, discounts, or free-delivery campaigns may be subject to separate terms and conditions.

13. Contact Us

For questions regarding pickup, delivery, shipping charges, or order status, please contact us at:

QuickString.in
Email: support@quickstring.in
Website: QuickString.in