Privacy Policy

Last Updated: 19th August 2026

Welcome to QuickString.in ("QuickString", "we", "our", or "us").

We are committed to protecting your personal information and handling it responsibly. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit or use QuickString.in ("Website"), place an order, use our racket stringing or pickup and delivery services, interact with our AI-powered recommendation tools, or otherwise communicate with us.

By using our Website or services, you acknowledge that your information may be collected and processed as described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you provide directly to us or that is collected automatically when you use our Website and services.

1.1 Information You Provide to Us

This may include:

• Personal Information: Your name, phone number, email address, and other contact details;
• Address Information: Your pickup, delivery, billing, or other addresses provided while placing an order;
• Order Information: Details of the products or services you purchase, including racket stringing preferences, selected strings, tension preferences, pickup and delivery slots, and order history;
• Racket and Service Information: Information you provide regarding your racket, playing preferences, string preferences, skill level, playing style, or other information relevant to our services or recommendations;
• Communications: Information contained in emails, WhatsApp messages, contact forms, customer support requests, reviews, feedback, or other communications you send to us; and
• Other Information: Any additional information you voluntarily provide while using our Website or services.

1.2 Payment Information

Payments may be processed through third-party payment gateways or payment service providers.

Depending on the payment method used, payment providers may collect information necessary to process the transaction, such as card, UPI, bank, or other payment-related information.

QuickString does not intend to store your complete credit or debit card details on its own servers. Payment information is handled in accordance with the applicable policies and security practices of the relevant payment service provider.

1.3 AI Recommendation Information

If you use QuickString's AI-powered recommendation tools, we may collect and process the information you provide to generate recommendations.

This may include information such as:

• Your sport or racket type;
• Playing style or preferences;
• Skill or experience level;
• Current or preferred string;
• Preferred tension;
• Desired playing characteristics, such as power, control, feel, or durability; and
• Other information you voluntarily provide to receive a recommendation.

We may use this information to generate recommendations and improve our products, services, and recommendation tools.

AI-generated recommendations are based on available information and are intended to assist you in making decisions. Please refer to our Terms of Service for further information regarding AI-powered recommendations.

1.4 Device and Usage Information

When you visit our Website, certain information may be collected automatically, including:

• IP address;
• Browser type and version;
• Device type;
• Operating system;
• Pages viewed;
• Time and date of visits;
• Referring or exit pages;
• Website interactions; and
• Other technical or usage information.

This information may be collected through cookies, analytics tools, Shopify or other e-commerce platform technologies, and similar technologies.

2. How We Use Your Information

We may use your personal information for purposes including:

• Processing and fulfilling your orders;
• Providing racket stringing, pickup, delivery, and related services;
• Scheduling and managing pickup and delivery appointments;
• Communicating order confirmations, payment confirmations, pickup updates, delivery updates, and other service-related information;
• Responding to your questions, requests, complaints, or customer support enquiries;
• Providing AI-powered or other product and service recommendations;
• Improving our Website, products, services, operations, and customer experience;
• Analysing Website usage and performance;
• Preventing fraud, misuse, security incidents, or unlawful activity;
• Maintaining business, financial, and transaction records;
• Complying with legal, regulatory, accounting, tax, or other obligations;
• Enforcing our Terms of Service and protecting our legal rights; and
• Sending promotional communications, offers, or marketing messages where permitted by applicable law and, where required, with your consent.

3. Marketing Communications

We may send you promotional emails, SMS messages, WhatsApp messages, or other marketing communications where you have consented to receive them or where otherwise permitted by applicable law.

You may opt out of marketing communications at any time by:

• Using the unsubscribe option provided in the communication, where available;
• Contacting us at support@quickstring.in; or
• Following any other opt-out instructions provided in the relevant communication.

Please note that even if you opt out of promotional communications, we may still send you important transactional or service-related communications, including order confirmations, pickup or delivery updates, payment information, and responses to your requests.

4. How We Share Your Information

We do not sell your personal information as a business.

However, we may share information with trusted third parties where necessary to operate our Website and provide our services.

These may include:

4.1 Pickup, Delivery, and Logistics Partners

We may share relevant information, such as your name, contact number, pickup or delivery address, and order details, with delivery personnel, logistics providers, or other service partners where necessary to collect or deliver your racket or products.

4.2 Payment Service Providers

We may share information necessary to process and verify payments with our payment gateway providers, banks, UPI providers, or other payment service providers.

4.3 Technology and Service Providers

We may use third-party providers to support services such as:

• Website hosting;
• E-commerce and order management;
• Analytics;
• Customer communication;
• Email or messaging;
• Cloud storage;
• Technology infrastructure; and
• Other business and operational functions.

These providers may process personal information on our behalf or in connection with the services they provide to us.

4.4 Legal and Regulatory Authorities

We may disclose information where reasonably necessary to:

• Comply with applicable laws, regulations, legal processes, or government requests;
• Protect the rights, property, security, or safety of QuickString, our customers, or others;
• Investigate or prevent fraud, security incidents, or unlawful activity; or
• Establish, exercise, or defend legal claims.

4.5 Business Transfers

If QuickString is involved in a merger, acquisition, restructuring, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.

5. Cookies and Similar Technologies

We may use cookies and similar technologies to operate and improve our Website.

Cookies may help us:

• Remember your preferences;
• Maintain your session;
• Improve Website functionality;
• Understand how visitors use our Website;
• Analyse Website traffic and performance; and
• Support relevant marketing or advertising activities, where applicable.

You may be able to manage or disable cookies through your browser settings.

Please note that disabling certain cookies may affect the availability or functionality of some parts of the Website.

6. Analytics and Third-Party Technologies

We may use third-party analytics, advertising, e-commerce, payment, or technology providers to help us understand how users interact with our Website and services.

These third parties may use cookies or similar technologies in accordance with their own privacy policies.

Where applicable, information collected through such services may include device information, browsing activity, Website interactions, and other usage information.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Providing products and services;
• Managing customer relationships;
• Maintaining order and transaction records;
• Resolving disputes;
• Preventing fraud or misuse;
• Meeting accounting, tax, legal, and regulatory obligations; and
• Enforcing our agreements.

The length of time for which information is retained may vary depending on the nature of the information and the reason for which it was collected.

Where information is no longer required, we may delete, anonymise, or otherwise securely dispose of it, subject to applicable legal or business record-keeping requirements.

8. Data Security

We take reasonable technical, organisational, and administrative measures designed to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.

Our security practices may include measures such as:

• Secure Website connections;
• Access controls;
• Restricted access to personal information where appropriate;
• Use of reputable third-party service providers; and
• Reasonable administrative and technical safeguards.

However, no method of transmitting information over the internet or storing information electronically is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.

You are also responsible for protecting any passwords, account credentials, or devices used to access our Website or services.

9. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request information about the personal data we process about you;
• Request correction or updating of inaccurate or incomplete information;
• Request deletion or erasure of personal information in certain circumstances;
• Withdraw consent where our processing is based on your consent;
• Opt out of promotional or marketing communications;
• Raise concerns regarding the handling of your personal information; and
• Exercise other rights available to you under applicable data protection laws.

Certain requests may be subject to legal limitations or requirements. For example, we may need to retain certain information to comply with legal, accounting, tax, fraud prevention, or other legitimate obligations.

To make a privacy-related request, please contact us at support@quickstring.in.

10. Children's Privacy

QuickString's Website and services are not intended to be directed at children.

If we become aware that we have collected personal information in violation of applicable law, we will take appropriate steps to delete or otherwise address such information in accordance with applicable legal requirements.

If you are a parent or guardian and believe that a child has provided personal information to us, please contact us at support@quickstring.in.

11. Third-Party Websites and Services

Our Website may contain links to third-party websites, platforms, or services.

We are not responsible for the privacy practices, content, security, or policies of third-party websites or services that are not operated by QuickString.

We encourage you to review the privacy policies of any third-party website or service before providing your personal information.

12. Service Providers and Data Processing

In order to operate our business and provide our services, we may rely on third-party providers for functions such as e-commerce, payment processing, logistics, communications, analytics, hosting, and technology infrastructure.

Where these providers process personal information in connection with their services, we may take reasonable steps to use providers that maintain appropriate security and privacy practices.

However, the collection and processing of information by certain third-party services may also be governed by their own terms and privacy policies.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Our business or services;
• Our data processing practices;
• Technology;
• Applicable laws or regulations; or
• Other operational requirements.

When we make changes, we will post the updated Privacy Policy on this page and revise the "Last Updated" date at the top.

We encourage you to review this Privacy Policy periodically.

14. Contact Us and Privacy Requests

If you have questions, concerns, complaints, or requests regarding this Privacy Policy or the way QuickString handles your personal information, please contact us at:

QuickString.in
Email: support@quickstring.in
Website: QuickString.in

We will review privacy-related requests and respond in accordance with applicable law.