Return, Refund & Cancellation Policy

Last Updated: 19th August 2026

At QuickString.in ("QuickString", "we", "our", or "us"), we aim to provide high-quality sports products and reliable racket stringing services. This Return, Refund & Cancellation Policy explains the circumstances in which orders may be cancelled, products may be returned, and refunds or replacements may be provided.

This Policy applies to purchases and services made through QuickString.in and should be read together with our Terms of Service and Privacy Policy.

Nothing in this Policy is intended to limit any rights available to you under applicable law.

1. Overview

QuickString provides two broad categories of offerings:

1. Products, including strings, grips, accessories, and other sports-related products; and
2. Racket stringing services, which may include pickup of your racket, customised stringing, and delivery of the completed racket.

Because racket stringing is a customised service and may involve materials selected specifically for your racket, different cancellation, return, and refund conditions may apply to products and completed stringing services.

2. Cancellation of Orders

2.1 Product Orders

You may request cancellation of a product order before it has been dispatched or otherwise handed over for delivery.

To request cancellation, please contact us as soon as possible at support@quickstring.in with your order details.

Once an order has been dispatched or is out for delivery, cancellation may no longer be possible. Any return request after delivery will be assessed in accordance with this Policy and applicable law.

Submitting a cancellation request does not automatically guarantee that the order can be cancelled if processing or dispatch has already occurred.

2.2 Racket Stringing Orders

A racket stringing order may generally be cancelled before:

• Your racket has been collected and processing has commenced; or
• Any customised stringing work or other service has commenced.

Once work on your racket has commenced, cancellation may not be possible because the service is customised and the selected materials may already have been used.

If you wish to cancel a stringing order, please contact us as soon as possible at support@quickstring.in.

If cancellation is possible, any eligible refund will be processed in accordance with the circumstances of the order and applicable law.

3. Return Eligibility for Products

Products may be eligible for return or replacement if they are:

• Incorrectly supplied;
• Damaged when received;
• Defective;
• Materially different from the product ordered or described; or
• Otherwise eligible for return under applicable law.

Where a return for another reason is accepted by QuickString, the product must generally be:

• Unused;
• In its original condition;
• Free from damage caused after delivery;
• Returned with original packaging, labels, tags, and accessories, where applicable; and
• Suitable for resale.

A return request may be refused where permitted by applicable law if the product has been used, altered, damaged, or is no longer in a condition suitable for return.

4. Non-Returnable Products and Services

Unless required otherwise by applicable law, the following may not be eligible for return or refund:

• Products clearly marked as final sale or non-returnable;
• Products that have been used, installed, altered, or damaged after delivery;
• Products damaged due to misuse, negligence, accident, or improper handling after delivery;
• Products returned without essential original accessories or packaging, where such items are necessary for resale;
• Customised or personalised products;
• Strings or other products that have already been installed, cut, or used as part of a racket stringing service;
• Completed racket stringing services where the service has been performed according to the customer's selected or agreed specifications;
• Services where the customer simply changes their mind about the selected string, tension, colour, feel, or playing preference after the service has been completed.

This does not affect your rights where a product is defective, incorrectly supplied, or where there has been a deficiency in service or another issue for which you are entitled to a remedy under applicable law.

5. Damaged, Defective, or Incorrect Products

If you receive a product that is:

• Damaged;
• Defective; or
• Incorrect.

Please contact us at support@quickstring.in as soon as reasonably possible after delivery.

To help us assess your request, please provide:

• Your order number;
• A description of the issue;
• Clear photographs or videos of the product and, where relevant, the packaging; and
• Any other information reasonably required to investigate the issue.

We recommend reporting visible damage or incorrect items within 48 hours of delivery, where reasonably possible.

Depending on the circumstances, we may offer an appropriate remedy, which may include:

• Replacement;
• Repair, where applicable;
• Refund; or
• Another remedy available under applicable law.

QuickString may require reasonable evidence of the issue and may request the product to be returned or inspected before processing a replacement or refund.

6. Issues with Racket Stringing Services

If you believe that there has been an error or issue with a racket stringing service, please contact us promptly at support@quickstring.in.

We may request relevant information, photographs, or an opportunity to inspect the racket.

If an issue is determined to have resulted from an error or deficiency attributable to QuickString, we will assess and provide an appropriate resolution based on the circumstances and applicable law.

Possible resolutions may include:

• Correction of the service;
• Re-stringing, where appropriate;
• Replacement of materials, where appropriate;
• A partial or full refund; or
• Another appropriate remedy.

Please note that the following do not automatically qualify for a refund or free re-stringing:

• Normal tension loss;
• Normal wear and tear;
• String breakage caused by regular use;
• A customer's change of preference regarding string type, colour, or tension;
• A difference between the customer's expected playing feel and the actual playing feel;
• Performance or durability variations caused by playing style, frequency of use, environmental conditions, or other factors beyond QuickString's reasonable control.

Racket damage or breakage will be assessed in accordance with the applicable provisions of our Terms of Service, including circumstances involving pre-existing or hidden structural weaknesses.

7. How to Initiate a Return or Refund Request

To request a return, replacement, refund, or other resolution, please contact us at:

support@quickstring.in

Please include, where applicable:

• Your name;
• Order number;
• Registered phone number or email address;
• Details of the product or service;
• The reason for your request; and
• Relevant photographs or videos, where applicable.

Our team will review the request and respond within a reasonable timeframe.

If a return is approved, we will provide instructions for the return or collection of the relevant product, where applicable.

Please do not send products back without receiving return instructions from QuickString, unless otherwise agreed.

8. Return Shipping and Collection Costs

8.1 Defective, Damaged, or Incorrect Products

Where a return is approved because the product was defective, damaged before or during delivery, or incorrectly supplied, QuickString will generally arrange and bear the reasonable cost of the return or collection, where applicable.

8.2 Other Approved Returns

For returns accepted for reasons not attributable to QuickString, the customer may be responsible for applicable return shipping or collection charges.

Any such charges, where applicable, will be communicated before the return is processed.

9. Refund Process

Once a return, cancellation, or refund request has been approved, the applicable refund will be processed using the original payment method where reasonably practicable.

The time required for the refunded amount to appear in your account may depend on your:

• Bank;
• Card issuer;
• UPI provider;
• Payment gateway; or
• Other payment service provider.

Where a returned product requires inspection, the refund may be processed after the product has been received and assessed.

Unless the refund is due to an error attributable to QuickString or otherwise required by applicable law, original delivery or service charges may not be refundable.

Where only part of an order is cancelled, returned, or refunded, the refund will generally apply only to the eligible portion of the order.

10. Exchanges

QuickString may offer replacements or exchanges where:

• An incorrect product was supplied;
• A product was damaged or defective; or
• Another appropriate reason is accepted by QuickString.

If you wish to purchase a different product, string, colour, or other variation due to a change of preference, you may need to place a new order, subject to the availability of the relevant product.

For completed stringing services, changes in personal preference regarding string type, tension, colour, or playing feel after completion will generally not qualify for an exchange, refund, or free re-stringing.

11. Missed Pickup or Delivery

For racket stringing services, customers are responsible for ensuring that someone authorised is available during the selected pickup or delivery slot.

If our representative is unable to complete the pickup or delivery because:

• No one is available;
• The address is incorrect;
• The location cannot reasonably be accessed; or
• Another issue attributable to the customer prevents completion.

The appointment may need to be rescheduled.

Any applicable additional charges for a repeated pickup or delivery attempt will be communicated to the customer before being charged.

Where an order cannot reasonably be completed after repeated unsuccessful attempts, QuickString may cancel or otherwise close the affected service in accordance with our Terms of Service and applicable law.

12. Order Cancellation or Refund by QuickString

QuickString may cancel an order where, for example:

• A product or service is unavailable;
• The selected location is not serviceable;
• There is a pricing or technical error;
• Payment cannot be successfully processed or verified;
• The information provided is materially incorrect;
• We reasonably suspect fraudulent or unlawful activity; or
• The order cannot reasonably be fulfilled for another legitimate reason.

Where payment has already been successfully collected and an order is cancelled by QuickString, we will process any applicable refund in accordance with the circumstances and applicable law.

13. Contact Us

For cancellation, return, replacement, refund, or service-related enquiries, please contact us at:

QuickString.in
Email: support@quickstring.in
Website: QuickString.in

We will review your request and work towards an appropriate resolution in accordance with this Policy and applicable law.